Shipping policy

Shipping Policy

Last Updated: November 9, 2026

This Shipping Policy explains how jum-bo processes orders, arranges delivery, calculates shipping charges, and assists customers with shipping-related inquiries.

1. Shipping Destination

jum-bo currently focuses on serving eligible delivery addresses within the United States.

Shipping availability depends on the product and destination.

Available delivery options and applicable shipping charges will be displayed during checkout before payment is completed.

2. Business and Return Address

Our business correspondence and designated return address is:

jum-bo
701 S Hobart Blvd
Los Angeles, CA 90005
United States

Please note that this business and return address is not, by itself, confirmation of the physical dispatch location for every product.

The actual country or location of dispatch may vary according to the product and fulfillment arrangement. Customers may contact us before ordering to confirm the expected dispatch origin of a specific item.

3. Order Processing Time

Our standard order processing time is 1–3 business days after successful payment confirmation.

Processing includes:

  • Order verification.

  • Payment confirmation.

  • Product availability checks.

  • Order preparation and packaging.

  • Shipping arrangements.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing time is separate from shipping transit time.

4. Shipping Transit Time

Estimated shipping transit time is 7–15 business days after the order has been handed to the shipping carrier.

Transit time begins when the carrier receives the shipment. Creating a shipping label does not necessarily mean that transit has started.

5. Total Estimated Delivery Time

The estimated total delivery timeframe is 8–18 business days after successful payment confirmation.

Shipping Stage

Estimated Time

Order Processing

1–3 business days

Shipping Transit

7–15 business days

Total Estimated Delivery

8–18 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery may vary depending on carrier operations, destination, weather, holidays, and other circumstances beyond our reasonable control.

6. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before payment is completed.

Customers can review the shipping cost and final order total before submitting an order.

If a free shipping promotion or shipping discount applies, the eligibility requirements will be displayed before purchase.

No undisclosed shipping charges will be added after checkout.

7. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email.

Once the order has been dispatched, shipment confirmation and tracking information will be provided when available.

Initial carrier tracking updates may take time to appear.

If tracking information remains unavailable or does not update after dispatch, please contact our customer support team.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Please verify the following before placing your order:

  • Full recipient name.

  • Street address.

  • Apartment or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Contact details, when required.

If you notice an address error, contact us immediately with your order number and corrected address.

We will check whether the change is possible before fulfillment or dispatch. Address changes cannot be guaranteed once an order has shipped.

Any additional redelivery or address-change charge will be disclosed before the customer agrees to it.

9. Delivery Delays

If we cannot meet an applicable promised delivery timeframe, we will provide available information and the cancellation or refund options required by applicable law.

If your order has not arrived within the estimated delivery period, please contact us.

We will review available tracking information and investigate with the carrier where appropriate.

10. Lost or Missing Packages

If a shipment is confirmed lost or misdelivered before reaching the customer, we will work with the customer to arrange an appropriate replacement or refund.

If tracking shows delivery but the package cannot be located, please check nearby delivery areas and household members before contacting us.

We will review the available delivery information rather than treating a tracking status alone as the final resolution.

11. Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly.

Please include your order number, a description of the issue, and photographs of the product or packaging where reasonably available.

We will review the matter under our Return and Refund Policy.

12. Delivery Restrictions

Some addresses may be subject to carrier restrictions or delivery limitations.

If a carrier cannot deliver to the address provided, we will contact the customer where possible to discuss an appropriate arrangement.

Any additional charges or delivery restrictions will be communicated before the customer agrees to an alternative arrangement.

13. Contact Information

jum-bo

Website: https://jum-bo.com

Email: maieleanor1970@hotmail.com

Phone: +1 507-455-6058

Business and Return Address:

701 S Hobart Blvd
Los Angeles, CA 90005
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding U.S. federal holidays.

We aim to respond within one business day.

Thank you for shopping with jum-bo.