Refund policy

Return & Refund Policy

Last Updated: November 9, 2026

At jum-bo, we want customers to have a clear and straightforward return experience. This policy explains return eligibility, return procedures, shipping costs, exchanges, and refund processing.

1. Return Window

Customers may request a return within 30 calendar days after delivery.

The return period begins on the date the customer receives the item.

To qualify for a standard change-of-mind return:

  • The product must be unused and in its original condition.

  • All original accessories and packaging should be included.

  • Product tags, labels, and protective materials should remain attached where applicable.

  • A valid order number or proof of purchase must be provided.

For watches and mobile phone accessories, customers should avoid removing protective films, damaging packaging, or using the products beyond reasonable inspection.

2. How to Request a Return

To initiate a return:

  1. Email maieleanor1970@hotmail.com.

  2. Include your order number.

  3. Identify the product you wish to return.

  4. Explain the reason for your request.

  5. Provide photographs if the product is damaged, defective, or incorrect.

  6. Wait for return authorization and instructions.

Please do not send merchandise before receiving return instructions.

3. Return Address

Our designated U.S. return address is:

jum-bo
701 S Hobart Blvd
Los Angeles, CA 90005
United States

This is the business and designated return address provided by jum-bo.

Customers must contact our support team before shipping returned merchandise to confirm authorization and return instructions.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for the reasonable return shipping cost unless a different arrangement is expressly confirmed in writing.

For confirmed damaged, defective, incorrect, or incomplete orders resulting from our error, jum-bo will cover reasonable return shipping costs.

Any return shipping charge or prepaid label arrangement will be communicated before the return is completed.

5. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, contact us promptly.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the original packaging, where applicable.

We will review your request and arrange an appropriate resolution, which may include a replacement, refund, or other remedy required by applicable law.

6. Watch and Mobile Accessory Returns

For watches:

  • Products should be returned in their original condition.

  • Original boxes, accessories, and included documentation should be returned where applicable.

  • Watches should not show signs of damage caused by misuse or unauthorized modification.

For mobile phone accessories:

  • Products should be returned with included components and packaging where applicable.

  • Customers should ensure that the item has not been damaged through misuse.

  • Compatibility concerns should be communicated to our support team.

These conditions do not restrict remedies for defective or incorrectly supplied products.

7. Refund Processing

After an approved return has been received and inspected, we will notify the customer of the refund decision.

Approved refunds are generally processed within 5–10 business days after inspection.

Refunds will normally be issued to the original payment method.

Banks and payment providers may require additional processing time before the refund appears in the customer's account.

If a refund has not appeared after the payment provider's normal processing period, please contact us.

8. Exchanges

If you wish to exchange a product, contact our customer support team before returning it.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative, such as a refund.

9. Non-Returnable Circumstances

A standard change-of-mind return may be declined if a product:

  • Has been used beyond reasonable inspection.

  • Has been damaged through customer misuse.

  • Is missing essential components or accessories.

  • Is returned without the required authorization.

Any exclusion is subject to applicable consumer protection laws and does not eliminate statutory remedies for defective or incorrectly supplied goods.

10. Order Cancellations

Customers who wish to cancel an order should contact us immediately.

Cancellation requests may be accommodated before the order has entered fulfillment or been dispatched.

Once an order has shipped, it generally cannot be cancelled as an unshipped order. Customers may instead request a return after delivery under this policy.

Please refer to our Order Cancellation Policy for more information.

11. Contact Information

jum-bo

Email: maieleanor1970@hotmail.com

Phone: +1 507-455-6058

Business and Return Address:

701 S Hobart Blvd
Los Angeles, CA 90005
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding U.S. federal holidays.

We aim to respond within one business day.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.